Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping times vary depending on your location and the product ordered. On average, orders take 10 to 20 business days to arrive. We provide a tracking number so you can track your order if you need.

2. How much does shipping cost?

We offer free shipping on all orders, or shipping costs are calculated at checkout based on your location and product weight.

3. Can I track my order?

Absolutely! Once your order is processed, we’ll send you a tracking number via email. You can use this number to track your order on our tracking page.

4. What should I do if my order arrives damaged or defective?

We’re very sorry for the inconvenience. If your order arrives damaged or defective, please contact us within 7 days of receiving it with photos of the product and packaging. We’ll send a replacement or provide a refund if you  comply with the return conditions.

5. Do you accept returns or exchanges?

Yes, we accept returns within 30 days of receiving your order, as long as the product is in its original condition. Please contact us before returning any item.

6. What happens if I don’t receive my order?

If you haven’t received your order within 30 business days of shipment, please contact us, and we’ll investigate the issue to provide an appropriate solution.

7. Where are the products shipped from?

Our products are shipped directly from the warehouses of our suppliers located in various parts of the world, such as China, Europe, or the United States.

8. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment methods available in the store.

9. How can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 24 hours of purchase. After that time, your order may already be processed.

10. Do you offer discounts or promotions?

Yes, we regularly offer exclusive discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.